Frequently Asked Questions
Last updated: June 3, 2026
Find answers about supported links, download quality, troubleshooting, device behavior, privacy, and responsible use.
Getting Started
What links are supported?
TikTok links and Instagram Reel links are currently supported.
Do I need an account to use socialpull.app?
No account is required. You can paste a supported URL and download directly.
Do I need to install an app or extension?
No installation is required. socialpull.app runs in your browser on mobile and desktop.
Can I use socialpull.app for free?
Yes. Core downloading is available without paid registration.
How do I download a video?
- Copy the TikTok or Instagram Reel link.
- Paste it into the input field on the homepage.
- Press the download button and save the file.
Links and Compatibility
Why does my link show an error?
Common reasons include private posts, removed content, invalid URLs, temporary platform restrictions, or network issues.
Can I download private videos?
No. Private or restricted content is not available through public URL processing.
Can I download carousel posts, stories, or live videos?
Support focuses on standard TikTok videos and Instagram Reels. Other content types may not be available.
Do shortened links work?
In most cases yes, but if a shortened link fails, open it first, copy the final URL from your browser, and paste that URL instead.
Why does Instagram open inside the app and not give me a clean URL?
Use the platform share menu and choose copy link. If your app wraps links, paste the link into a browser first and copy the final URL.
Quality and File Format
What format are downloaded files?
Most downloads are delivered as MP4, which is widely compatible with phones, browsers, and editors.
Can I choose video resolution manually?
The available quality is based on what the source platform exposes for that post.
Why is quality lower than expected?
Social platforms often compress uploads. If the source was compressed, the download may reflect that same quality.
Is audio included in the download?
Yes, audio is normally included when available from the original source.
Do downloads include subtitles or captions?
Not always. Caption availability depends on how the source post stores its media tracks.
Troubleshooting and Errors
The download button does nothing. What should I try first?
- Refresh the page and paste the link again.
- Confirm the URL is complete and includes https.
- Disable aggressive ad blockers for this site.
- Try a different browser.
Why does a download start and then stop?
This usually points to unstable connection, browser interruptions, or temporary origin throttling. Retry on a stable network.
I get "video not found" but the post still exists.
The post may be region-limited, age-restricted, temporarily unavailable, or using delivery settings that prevent normal fetch behavior.
How can I fix repeated failures quickly?
- Try another network or disable VPN temporarily.
- Try private/incognito mode.
- Use the direct post URL, not a profile URL.
- Retry after a few minutes if platform rate limits are active.
Do browser extensions interfere with downloads?
Some privacy or script-blocking extensions can block required requests. Temporarily disable them and test again.
Mobile and Desktop Behavior
Where do files save on iPhone?
Files usually appear in the Files app Downloads folder, or in Photos if your browser prompts that flow.
Where do files save on Android?
Most browsers save to the Downloads folder. Some devices place files in app-specific download directories.
Where do files save on desktop?
By default, files are saved in your browser's download directory unless you configured a custom location.
Can I download multiple videos back-to-back?
Yes. You can process one link after another. For large sessions, keep your connection stable and organize files as you go.
Why does my phone say storage is full?
Video files can be large. Remove old downloads, move files to cloud storage, or free local device space.
Privacy and Data
Do you store my downloaded videos permanently?
No. Videos are processed for delivery and not retained as a permanent hosting library.
Do you sell personal data?
No. See the privacy policy for full details on operational logging and data practices.
Is my connection encrypted?
Yes. Requests to socialpull.app use HTTPS encryption.
Do you keep a history of every URL I submit?
Operational logs may exist for reliability and abuse prevention, but the service does not function as a public archive of user activity.
How do I request help with a privacy concern?
Use the contact page and include as much detail as possible so the team can respond quickly.
Legal and Responsible Use
Can I use downloaded videos commercially?
Only when you have explicit rights, license, or permission. You are responsible for lawful use.
Is socialpull.app affiliated with TikTok or Instagram?
No. socialpull.app is not affiliated with, endorsed by, or sponsored by TikTok, ByteDance, Instagram, or Meta.
Are posts hosted on socialpull.app?
No. Posts remain on their original platforms. socialpull.app does not host TikTok or Instagram posts as a content platform.
Is giving credit enough to repost someone else's video?
Credit is good practice but does not automatically grant reuse rights. Permission may still be required.
Where can I learn more about safe usage?
See the guides section for in-depth pages on responsible use, creator crediting, legal gray areas, and privacy practices.